1. Workflow
  2. Tracking Progress

Throughout the lifecyle of a test we update you on the status of the order via our webhooks. Webhooks have the event type test.order.updated. Each webhook you receive have the base order object with the updated parameters.

For example: 1)after ordering an at-home test kit, once the order is complete, picked by our warehouse and is sent to the customer the order status will change to collecting_sample.testkit.transit_customer. And you will receive the following webhook:

Test order updated
  "id": "84d96c03-6b1c-4226-ad8f-ef44a6bc08af",
  "team_id": "6353bcab-3526-4838-8c92-063fa760fb6b",
  "user_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "patient_details": { "dob": "2020-01-01", "gender": "male" },
  "patient_address": {
    "receiver_name": "John Doe",
    "first_line": "123 Main St.",
    "second_line": "Apt. 208",
    "city": "San Francisco",
    "state": "CA",
    "zip": "91189",
    "country": "United States",
    "phone_number": "+1123456789"
  "details": {
    "type": "testkit",
    "data": {
      "id": "a655f0e4-6405-4a1d-80b7-66f06c2108a7",
      "shipment": {
        "id": "d55210cc-3d9f-4115-8262-5013f700c7be",
        "outbound_tracking_number": "<outbound_tracking_number>",
        "outbound_tracking_url": "<outbound_tracking_url>",
        "inbound_tracking_number": "<inbound_tracking_number>",
        "inbound_tracking_url": "<inbound_tracking_url>",
        "outbound_courier": "usps",
        "inbound_courier": "usps",
        "notes": "<notes>",
        "created_at": "2020-01-01T00:00:00.000Z",
        "updated_at": "2020-01-01T00:00:00.000Z"
      "created_at": "2020-01-01T00:00:00Z",
      "updated_at": "2020-01-01T00:00:00Z"
  "diagnostic_lab_test": {
    "name": "Lipids Panel",
    "description": "Cholesterol test",
    "method": "testkit"
  "sample_id": "123456789",
  "notes": "This is a note",
  "created_at": "2020-01-01T00:00:00Z",
  "updated_at": "2020-01-01T00:00:00Z",
  "status": "collecting_sample",
  "events": [
      "id": 1,
      "created_at": "2022-01-01T00:00:00Z",
      "status": "received.testkit.ordered"
      "id": 2,
      "created_at": "2022-01-02T00:00:00Z",
      "status": "received.testkit.requisition_created"
      "id": 3,
      "created_at": "2022-01-03T00:00:00Z",
      "status": "collecting_sample.testkit.transit_customer"