Phlebotomy Service Tiers

Vital offers multiple Tiers of phlebotomy services, with different coverage capabilities:

• Appointment Ready: An appointment is booked in Vital using the patient’s address and the appointment’s date time. The scheduling is completely synchronous and fully controlled by Vital’s customers through our API.
• Appointment Request: An appointment is requested through Vital system using the patient’s address. A phlebotomist will eventually assign themselves to the appointment and define the appointment’s date time with the patient.

The following Providers are available for each Tier:

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High Level flow for Appointment Scheduling

The recommend high level flow for selecting an appointment at Vital is:

• Place an At-Home Phlebotomy order with the POST /v3/order endpoint.
• Wait for the Requisition Ready status updates through our Webhooks.
• Fetch Provider data via the GET /v3/order/area/info endpoint, the response payload should look like this:

{
  "zip_code": "85004",
  "phlebotomy": {
    "is_served": true,
		"providers": [
    {
      "name": "getlabs",
      "tier": ["appointment-ready"]
    },
    {
      "name": "phlebfinders",
      "tier": ["appointment-request"]
    }
    ]
  }
}

• Select the Provider that best fit your needs.
  • If you use the POST /v3/order/{order_id}/phlebotomy/appointment/book endpoint, an appointment-ready provider is chosen on your behalf.
  • if you use the POST /v3/order/{order_id}/phlebotomy/appointment/request endpoint, you must select a provider that offers an appointment-request tier.
• Wait for the Appointment Webhooks and Order Webhooks described in the Webhooks section.