Communication for patients is done via email or SMS, for Walk-in orders. Customers have the following options when setting this up:
Default- Email and SMS communications are enabled.
SMS Only or Email Only- Only SMS or Email communication is enabled.
Disable- All communications from Vital are disabled.
Each option has a different set of content and status changes, depending on what triggered them.
A table of the Order Status and default SMS is provided bellow:
|Order Status||Default Message|
|“Hi, , your order for the walk-in-test has been placed! We’ll provide you with updates on the status of your order via text messages :).”|
|“Hey , it’s time to visit your local center. Please check the email you just received for instructions.”|
|“Your results have finished processing, your results should be ready soon.”|
|“Hey, your order for the walk-in-test has been cancelled. If this is by accident please contact support.”|
For emails, the following table describes what information each email contains for each Order Statuses:
|Order Status||Email Content Description|
|An email with confirmation of the partner Lab and additional instructions will be sent to the patient.|
In this case, no communications will be sent from Vital. You have the ability to produce completely customized communications
Webhook events described previously.