Workflow
Cancelling an Order
Cancelling an order depends how far along in the process the order is in. If an order is early enough in its lifecycle, i.e.:
- Requisition form is not generated.
- Order wasn’t send.
- The phlebotomist is not on their way.
It’s possible to cancel it by making a request to the cancel endpoint.
For at-home phlebotomy, cancel the appointment first if it has been scheduled. You can cancel a phlebotomy appointment by making a request to the phlebotomy appointment cancellation endpoint.
When it comes to cancelling an order, to avoid the financial costs associated with late cancelling, we advise the following:
- For test-kits, we recommend cancelling the order before it’s shipped. Kits are typically shipped within 24 hours after they are ordered.
- For at-home phlebotomy, appointments can be cancelled without consequence with a notice of at least 24 hours. Cancelling an order with less than 24h notice may incur a financial cost.
Cancel appointment endpoint
You will receive a response specifying awhether the order was successfully cancelled or not.
Appointent Cancellation response
Cancel endpoint
You will receive a response specifying whether the order was successfully cancelled or not.
Cancellation response