Communication for patients is done via SMS, for At-home Teskit orders. Customers have the following options when setting this up:

  • Default - SMS communications are enabled.
  • Disable - All communications from Vital are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

You can enable or disable SMS individually through the Vital Dashboard, under the Team Settings section.

Default Communications

SMS Messages

A table of the Order Status and default SMS is provided bellow:

Order StatusDefault Message
orderedHey receiver_name, your order for the team_name health kit has been placed! We’ll update you with where it is in the process via messages :)
transit_customerYour order for the team_name test kit is in transit, and should be arriving by eta.
out_for_deliveryYour order for the team_name test kit is out for delivery, and should be arriving by today
delivered_to_labYour test kit has arrived to our labs we’re processing your sample now!
completedThe lab has finished processing your test kit, your results should be ready soon :)
cancelledHey, your order for the team_name test kit has been cancelled, If this is by accident please contact support.
SMS Texts are customizable, and can be enabled or disabled individually.


We do not send emails for At-home Testkits.

Disable Communications

In this case, no communications will be sent from Vital. You have the ability to produce completely customized communications using the Webhook events described previously.